Jared Byrne

For an airport that, according to my brief research, handled their record numbers of passengers in 2022 (50.6 million passengers); and with their 2021 title of most international passengers of any US airport - it was a disappointment to me. I've said it before (on other reviews, i.e., JFK airport in New York) that it's an implicitly accepted reality that airports take advantage of flyers with exorbitant prices (especially on food). So I don't decrease my rating because of that 'industry standard' (albeit sad) practice. However, for a hub of international travel I find it sad, at best (inexcusable at worst) that this airport requires international travellers to often exit and then re-check into certain terminals (a completely unneeded hassle), that chairs are SO uncomfortable as to give long-haul layover passengers nowhere to sit comfortably (or lay down) other than the floor, and that directions are so confusing (sending people in multiple directions) that people seem to be asking for directions all over the airport (myself and a passenger next to me, included). I'm not sure who benefits from these poorly planned airports, but as an international airport Miami International Airport (MIA) could have, and should be doing better for their customers.